Harness Cutting-Edge, AI-Powered Automation for Your Processes

Artificial Intelligence (AI) and Robotic Process Automation (RPA) are fueling a new wave of digital innovation that has a multi-fold impact. Enterprises can turbo-charge their operational efficiency with AI and RPA automation of processes and workflows. Cnetric’s Universal Automation Suite is capable of a multitude of applications including invoice and document processing, text, image and facial recognition. One of the core capabilities of our suite is powerful, intelligent content extract from myriad sources of unstructured data. Automate manual grunt work and utilize man power for higher-value activities and tasks. Take customer service to new heights with a personal touch from next-gen, AI-powered options including chatbots and email response that boost customer delight and retention. Our applications have APIs that make integration easy so that we augment your existing system without the need for revamping it. Aside form automating your ecommerce related processes, our suite can be harnessed for any process that requires intelligent content extraction or workflow automation.

Process Automation Across the Board

A plethora of processes can be automated for boosting operational efficiency by leveraging Cnetric’s Universal Automation Suite. This has the advantage of speeding up processes exponentially, while minimizing errors and manual effort. Entire workflows can be automated using our RPA bot that streamlines processes comprising various types of tasks. Whether its invoice processing, document and text recognition, order entry, email response, content extraction from multiple sources, Cnetric can help you automate a multitude of processes and workflows so you can focus on growing your business and boosting sales.

Process Automation Across the Board

A New Era of Personalized AI Customer Service

AI powered chatbots and intelligent email response are revolutionizing customer service. Watch customer delight and CSAT scores soar with intuitive self-service options from chatbots. AI-powered customer service has the advantage of being available 24/7 anytime, anywhere across omnichannels. An added benefit is that improving case deflection through self-service options is also highly cost-effective for your business. Enter the new era of AI for customer service and boost customer delight and retention for your brand.

A New Era of Personalized AI Customer Service

No AI Expertise Required

While our suite provides cutting-edge AI and RPA for automation, you don’t require any specialized AI knowledge to deploy and run our platform and solutions. We’re there to take care of deployment and provide support should the need arise, but you’ll be completely self-sufficient with our Universal Automation Suite. The applications continue to learn and improve over time, and you don’t need any AI training to run them.

No AI Expertise Required

Plays Nice with Your Existing Systems

Many enterprises interested in harnessing the power of disruptive AI technology face challenges when it comes time to actually implement and deploy them. Our Universal Suite has convenient APIs that make it relatively easy, cost-effective and quick for our solutions to integrate with your existing systems, augmenting them. No need to fear a clash of technology that requires a complex and expensive overhaul or revamping. Utilizing our suite and integrating it is a smooth and hassle-free process.

Plays Nice with Your Existing Systems

Industry-Leading Integration Capabilities

Universal Commerce Suite is an open integration platform, with universal APIs to deliver the best-of-breed enterprise-grade digital commerce platform. We enable true choice of software vendors, cloud hosting environments and powering custom experiences on a variety of devices and platforms. Universal Commerce Suite (UCS delivers monolithic single app simplicity with microservice like speed, flexibility, & scalability. It makes the process of integrations much faster and easier, drastically reducing timelines and costs for integrations. Imagine a single contract for your entire eCommerce ecosystem so that you can control and upgrade your ecosystem with confidence and ease.

No Vendor Lock-in

Universal Commerce allows you to manage your entire commerce ecosystem under a single contract. Enterprise ecommerce solutions are complicated with multiple licenses and contracts. UCS delivers the ability to access a complete solution through a single simple contract. Get a full ecosystem on complements - Commerce, OMS, Marketing, CMS, Analytics, PIM, Payment, and Shipping with the flexibility of vendors and products.

No Vendor Lock-in

Easy & Swift Migration to Current Version

With traditional enterprise commerce solutions, you are locked in to a particular software or vendor. Migrating to the latest version or switching platforms is time-consuming, complex, and expensive. Our pre-integrated software packages and universal APIs accelerate time to value and allow for simplified migration from one package to another.

Easy & Swift Migration to Current Version

Cloud Transformation Made Easy

UCS gives brands the ability to move to the cloud at speed with free choice of platform and transparency of process. Whether it's public, private, or hybrid we deliver quick and simple processes. You get a trusted and proven cloud configurations with built-in CI/CD process to reduce business risks.

Cloud Transformation Made Easy

Because Customer Experience is Important

UCS empowers you to integrate any device or new technology with speed and ease. This functionality in tandem with headless architecture allows highly personalized customer experiences on any channel or device, anytime, anywhere. You can provide customers with a truly world-class, seamless omnichannel experience. Enhancing customer experience is key to customer retention and increasing conversions.

Because Customer Experience is Important

Deploy Anytime, Anywhere

Enjoy complete freedom with UCS and deploy any software of your choice as and when you choose with no hassles and restrictions. You can have your pick of any digital commerce packaged software, any digital experience platform, and any add-on packaged software, on any cloud with Universal Commerce Suite.

Deploy Anytime, Anywhere

Storefronts

You can build your own custom eCommerce storefront by leveraging JAMStack and UCS. Cnetric’s expertise can create a headless storefront that can be swiftly deployed with out-of-the-box functionality. With security, scalability, flexibility and open-Saas, Storefronts provide powerful functionality for driving sales. Even better, you can create individual customer experiences based on data and content. Drive optimized conversion through PWA (Progressive Web App) storefronts that enable highly personalized shopper experiences. PWA Storefronts help future-proof your eCommerce business for long-term success.

Storefronts

AI for Exceptional Customer Service

Your business relies on customer interaction and that is why providing excellent customer service is crucial. But with the high cost of labor and rising customer expectations how do you deliver great service and manage cost? Cnetric Universal Virtual Agent is a cost-effective method to help your business provide exceptional, consistent customer service at an affordable price.

'Marco' Virtual Agent

Our virtual agent code-named 'Marco' provides human-like experiences through voice, text, and chat. It has capabilities in cross-industries like telecom, retail, financial services, government, and many other verticals. Marco also supports a range of use cases: new service activation, service update or upgrade, billing status & inquiries, collections of outstanding dues, inventory and order status, and much more.

Marco Virtual Agent

Intuitive, Conversational Dialogue Powered by AI

Marco powers an intelligent, human-like dialogue between your customer and your company. It comes with a rich set of features, including the ability to understand complex inquiries, ask clarifying questions and personalize responses. Marco becomes smarter over time learning from interactions to help brands deliver a superior customer self service experience.

Intuitive, Conversational Dialogue Powered by AI

Working Together: Blending Virtual and Live Agents

Marco can work hand-in-hand with your live agents. Our AI can handle the initial conversation with your customers and handle all initial conversations but when a human touch is needed Marco will seamlessly hand off to an agent with the full context provided. Boost customer satisfaction, plus agent morale and retention by letting Marco help with the heavy lifting and assisting when necessary.

Working Together Blending Virtual and Live Agents

Dashboard that Powers Data-Driven Decisions

In today’s world, data drives business. Effective utilization of data and its transformation into valuable information propel key business decisions. Most challenges faced by the organizations are in regards to timely sharing of data easily and securely with top management. Cnetric’s Universal Retail Dashboard (URD) is specially formulated to address these corporate issues.

Employ URD, complete reporting solution, to create, manage and deliver reports through the web or URD-embedded enterprise applications, enhancing visibility with added competitive edge.

Customizable Layout and Output Options

With URD, you can represent data and design reports in highly customizable formats suitable to your unique needs. You can choose from various options of output formats such as PDF, CSV, RTF, XML, Excel, etc. through any device of your choosing.

Customizable Layout and Output Options

Supports Myriad Data Sources

URD allows data sourced from various locations such RDBMS, JavaBeans, XML, etc. to create a report. This tool can incorporate different forms of data from multiple sources.

Supports Myriad Data Sources

Exhaustive Charting & Drill-Down Analysis

To help you visualize and understand data graphically, URD has the requisite functionality of exhaustive options for both the in-built and external charts. With hyperlinks in the reports, you can generate OLAP-style drill-down reports which allow enhanced data viewing pertaining to specific areas of interest.

Exhaustive Charting & Drill-Down Analysis

Customized Calculations

URD provides provisions for myriad of built-in variables and calculations for tailor-made calculation methods and layouts. You can gain the insights you need from customized calculations.

Customized Calculations

Area Sales Report

The purpose of this report is to gauge total sales pertaining to a particular location such as a city or group of cities, etc. You can drill down to specific analysis addressing causes for high or low sales in the designated areas and ways to combat them.

Area Sales Report

Stock of Products Report

This report is generated to identify low or high stock levels to address heightened carrying costs and stock-outs risks over specific time period. This is useful for streamlining inventory and ensuring products are available.

Stock of Products Report

Vendor by Product Report

This report is designed to track the sales of products per vendor in order to form a comparative study of sales data for similar products of different vendors and obtain causal analysis of data variations.

Vendor by Product Report

Market Basket Report

This special analytical report is used to understand which products are selling well together. This insight helps retailers to design the store layout in such a format where these products are placed together as they have a high probability of selling together, and increasing sales.

Market Basket Report

Disrupt eCommerce and drive greater sales.

Disrupt B2B Commerce with Cnetric’s expertise.

Disrupt B2C Commerce with Cnetric’s expertise.

Disrupt eCommerce with integrations and the power of Automation & AI.

Disrupt eCommerce with Innovative Cloud Technology.

Disrupt eCommerce with Seamless Omnichannel Systems.

Disrupt eCommerce with a Headless System.

Heighten sales and profit with AI-powered, innovative marketing technologies.

Delight customers with hyper-personalized experiences.

Maximize Sales with Social Commerce.

Achieve Best-in-Class Order Management Functionality with Omnichannel Approach.

Reinvent Customer Experience with Innovative Digital Technology.

Disrupt eCommerce with Cutting-Edge Technology.

Embrace IoT and Block Chain today to fast forward business transformation.

Proven expertise that boosts your ecosystem and sales.

Boost your eCommerce ecosystem with microservices and mesh.

Enhance and future-proof your eCommerce system.

Transform banking transactions and delight customers.

Transform online food & grocery with digital innovation.

Drive greater online retail sales with digital innovation.

Drive greater online retail sales with digital innovation.

Deliver an iconic brand experience with CoreMedia.

Drive seamless, omnichannel sales with Elastic Path.

Drive sales with actionable insights from analytics.

Disrupt eCommerce with 5G innovation.

Build a stronger, future-proof eCommerce ecosystem with APIs.

Enhance your eCommerce ecosystem with HCL Commerce.

Accelerate integrations and extensions with Universal Commerce Suite.

Harness disruptive AI technology to automate processes and delight customers.

Take your customer service to the next level with a virtual agent.

Enhance your eCommcerce system with innovative technology.

Build a robust, highly customizable eCommerce site with Drupal.

Upgrade at speed and scale with expert agile teams.

Enhance decision-making and boost sales with Universal Retail Dashboard.

Overcome your telecom challenges and boost profits with Cnetric’s expertise.

Ignite sales and boost profits by leveraging Cnetric’s expertise with Magento.

Improve operations and scalability with Cnetric’s managed services.

Supercharge your eCommerce business with an eMarketplace.

Cut costs but not quality with highly-skilled offshore development from Cnetric.

Make governance and education operations effortless and economic with digital innovation.

Drive innovation and faster time to market with Cnetric’s engineering services.