The Telecommunication Industry Today
Telecommunication companies face a number of challenges. Rolling out new Internet protocol (IP) based services, costs control, and customers retention are some of the major roadblocks that need to be addressed with immediate effect.
Telecom Industry Challenges
Amidst several challenges ranging from deregulation, competition, expansion through new networks, changing market needs and the advent of 5G, telecommunications industry has undergone a massive transformation in the last few decades. Apart from these, the industry has been facing certain other obstacles such as operational inefficiency, poor service quality, no marked differentiations in the services, high customer attrition rate, etc. Encompassing customer-centricity in the business model will go a long way in designing service bundles solely serving customer’s perspectives.
Embracing Digital Transformation Revived the Telco Industry
To circumvent the pressure from different angles, telecom industries are going through wide-scale digital and IT transformation across the BSS, OSS and Network layer to build the foundation to move to the next level i.e. 5G and beyond. Digital commerce has flourished primarily to tackle B2C and B2B business models with respect to targeting customers across all possible channels and touch-points.
In this flourishing digital age, it is easy to reach customers through various digital channels for customer acquisition, customer service, marketing and sales, etc. RedHat OpenShift and OpenStack and standards like ONAP are the latest cloud-based technologies that significantly investment cost and provisions for virtualizing the network layer.
Cnetric’s Solutions to These Challenges
Business Integration Solution
Cnetric can address business integration requirements across the enterprise including Application Integration, User or Portal Integration, Trading Partner Integration and Data Integration. Besides B2C and B2B ECommerce, Cnetric consultants have been engaged in several telecom integration projects worldwide and have expertise in:
- CRM, Order Management and Billing process integration
- Self Care and Online Provisioning
- Service Order Management and Service Activation
- Work Order and Workforce Management
- Billing and Mediation Data Integration
- External Service Provider Integration
- Product Catalog Management
- Single View of Customer
- Convergent Billing
Deployment Model Solution
Cnetric offers a flexible deployment model for the onsite and offshore consultants on a T&M or fixed bid basis to support implementations from the start of the project, designated phases or mid-stream including:
- Full Life Cycle Project Implementation
- Solution Scope & Architecture
- Implementation Support
- Post-Implementation Support
- Product & Custom Application Development
- Onsite Mentoring & Training
- Value Added Solutions
Centric’s long journey of working with diverse clients has been a glorious chapter. We have extensive experience in handling telecom projects involving middleware technologies for supply chain and ecommerce applications spanning across B2C and B2B channels.
We have a proven track record of successfully implementing BSS/OSS transformation projects at Vodafone and Telstra in Australia, O2 in Ireland, Hutch Telecom and Airtel in India and the America Movil group companies namely Claro Colombia and Claro Argentina.
Partnered with IBM Global Services to implement a network asset management and supply chain solution for Telstra using IBM middleware, MDM software, and SAP.
Implemented BSS/OSS integration for Vodafone using IBM middleware technology across CRM, OMS, Service Activation and provisioning, Billing, Helpdesk, etc.