Telecom

The Telecommunication Industry Today

Telecommunication companies face a number of challenges. Rolling out new Internet protocol (IP) based services, costs control, and customers retention are some of the major roadblocks that need to be addressed with immediate effect.

Business Integration can rescue these enterprises through manual and automated processes integration allowing efficient and rapid delivery of services that generate new revenue. Streamlining and re-engineering allow service providers to curb their operating expenses and raise profit margins.

Telecom Industry Challenges

Amidst several challenges ranging from deregulation, competition, expansion through new networks, changing market needs and the advent of 5G, telecommunications industry has undergone a massive transformation in the last few decades. Apart from these, the industry has been facing certain other obstacles such as operational inefficiency, poor service quality, no marked differentiations in the services, high customer attrition rate, etc. Encompassing customer-centricity in the business model will go a long way in designing service bundles solely serving customer’s perspectives.

Embracing Digital Transformation Revived the Telco Industry

To circumvent the pressure from different angles, telecom industries are going through wide-scale digital and IT transformation across the BSS, OSS and Network layer to build the foundation to move to the next level i.e. 5G and beyond. Digital commerce has flourished primarily to tackle B2C and B2B business models with respect to targeting customers across all possible channels and touch-points.

In this flourishing digital age, it is easy to reach customers through various digital channels for customer acquisition, customer service, marketing and sales, etc. RedHat OpenShift and OpenStack and standards like ONAP are the latest cloud-based technologies that significantly investment cost and provisions for virtualizing the network layer.

Cnetric’s Solutions to These Challenges

Business Integration Solution

Cnetric can address business integration requirements across the enterprise including Application Integration, User or Portal Integration, Trading Partner Integration and Data Integration. Besides B2C and B2B ECommerce, Cnetric consultants have been engaged in several telecom integration projects worldwide and have expertise in:

CRM, Order Management and Billing process integration
Self Care and Online Provisioning
Service Order Management and Service Activation
Work Order and Workforce Management
Billing and Mediation Data Integration
External Service Provider Integration
Product Catalog Management
Single View of Customer
Convergent Billing

Deployment Model Solution

Cnetric offers a flexible deployment model for the onsite and offshore consultants on a T&M or fixed bid basis to support implementations from the start of the project, designated phases or mid-stream including:

Full Life Cycle Project Implementation
Solution Scope & Architecture
Implementation Support
Post-Implementation Support
Product & Custom Application Development
Onsite Mentoring & Training
Value Added Solutions

Cnetric’s Portfolio

Centric’s long journey of working with diverse clients has been a glorious chapter. We have extensive experience in handling telecom projects involving middleware technologies for supply chain and ecommerce applications spanning across B2C and B2B channels.

We have a proven track record of successfully implementing BSS/OSS transformation projects at Vodafone and Telstra in Australia, O2 in Ireland, Hutch Telecom and Airtel in India and the America Movil group companies namely Claro Colombia and Claro Argentina.

Telstra

Partnered with IBM Global Services to implement a network asset management and supply chain solution for Telstra using IBM middleware, MDM software, and SAP.

Vodafone

Implemented BSS/OSS integration for Vodafone using IBM middleware technology across CRM, OMS, Service Activation and provisioning, Billing, Helpdesk, etc.