Improve AI discovery
Identify visibility and catalogue gaps that affect discovery in AI-driven buying channels.
Universal Commerce · Outcome-based XCaaS
Compose. Engage.
Operate intelligently.
Modernize commerce around your business outcomes. Combine modular commerce capabilities, AI-assisted engagement and governed operational automation in a custom-configured XCaaS engagement.
Business outcomes
Connect discovery, engagement and operations.
Assist customers and buyers
Add shopping assistants and concierge workflows, and streamline B2B commerce interactions.
Improve operational performance
Coordinate routine work with governed automation and use commerce insights to track and improve KPIs.
Five-layer architecture
A shared foundation for intelligent commerce.
Total Experience
Connect web, mobile, social, voice, store-assisted and conversational customer journeys.
AI-Native Composition & Orchestration
Coordinate capabilities, APIs, agents and workflows with business rules and approval controls.
Packaged Business Capabilities
Compose catalogue, search, content, cart, checkout, payment and order-management capabilities.
Intelligence: Frontier & Sovereign AI
Select models and deployment approaches for the use case, data-control requirements and governance policies.
Data Fabric
Connect enterprise records through a unified commerce data lake and semantic mesh for shared knowledge and context.
Custom-configured XCaaS
Choose your capabilities. Shape your engagement.
These plans are starting points for an outcome-based engagement. Final features, capacity, integrations, implementation and service commitments are agreed for your business. Contact us for a tailored proposal.
Composable Commerce
Compose a commerce foundation around your operating model. Connect suitable MACH ecosystem platforms and existing enterprise systems, then modernize in phases.
Express
For online startups and growing SMBs launching B2C or DTC.
- B2C and DTC storefronts with catalogue, search, content, cart and checkout
- Order capture, tracking and fulfilment visibility
- Payment, shipping, CRM and ERP integrations
- Cloud hosting, implementation, onboarding and support scoped to your needs
Standard
For mid-market brands scaling across B2C, DTC, B2B and marketplaces.
- Express capabilities plus marketing automation and loyalty
- Multi-channel order orchestration, routing, returns and refunds
- AI search, personalization and social commerce channels
- Optional product/customer master data and seller management
- Solution architecture, capacity and service levels agreed for your deployment
Enterprise
For global enterprises modernizing legacy commerce platforms.
- B2C, DTC, B2B, marketplace and omnichannel models
- POS, CPQ, RFQ and subscription commerce
- Distributed orders, drop-ship, split fulfilment and dealer networks
- Product, warehouse and customer data capabilities
- Migration, multi-region infrastructure and dedicated engineering scoped to your roadmap
Custom
For specialized commerce models, regulated industries and complex global builds.
- Bespoke architecture and packaged business capability selection
- White-label, greenfield and co-build options
- Private-cloud or on-premise deployment options
- Industry requirements, integrations and support tiers configured for the engagement
Configured around your outcomes
Your proposal is shaped by business outcomes, channels, brand sites, markets, languages, catalogue size, payment and shipping integrations, average order value, online GMV and growth. Capabilities, implementation and ongoing services are agreed for your roadmap.
Agentic Commerce
Support customers and teams with AI shopping assistance, discovery insights and catalogue intelligence, grounded in enterprise data with permissions and review controls.
AI Chatbot
A conversational shopping assistant embedded in your storefront.
- Natural-language product discovery and product questions
- Recommendations grounded in the live catalogue
- Cart assistance and order-status support
- Web and mobile channels connected to your commerce stack
AI Growth
AI visibility, commerce insights and catalogue optimization.
- AI Shopping Visibility scoring across LLM buying channels
- Natural-language commerce questions, charts and recommended actions
- Attribute-gap analysis and catalogue enrichment
- Acquisition, retention and revenue-anomaly insights
- User seats configured for your team
AI Enterprise
An agentic commerce fabric across your operation.
- AI Growth capabilities with business-specific agent capacity
- Conversion optimization and personalization workflows
- Multi-channel campaign assistance and analytics
- Private LLM deployment options and Semantic Data Mesh integration
- Enterprise seat capacity and dedicated AI success support
Configured around your outcomes
Scope is based on AI visibility, shopping-assistant, concierge and insight outcomes. Channels, markets, catalogue and GMV scale, conversation and task volumes, Frontier or Sovereign LLM usage, integrations, orchestration and Data Fabric requirements inform the proposal.
Autonomous Commerce
Coordinate routine commerce workflows through connected AI agents and defined business rules, with approval policies, exception handling and human oversight appropriate to each task.
Agent Starter
Begin with a focused set of agents for high-volume manual tasks.
- An initial agent scope selected for your priorities
- MCP integration and Semantic Data Mesh context
- Agent monitoring and performance reporting
- Onboarding timeline agreed for the deployment
Agent Fleet
Coordinate agents across backend commerce operations.
- A coordinated agent set across catalogue, promotions, orders, returns and cart recovery
- Semantic Data Mesh integration and multi-channel deployment
- Real-time performance monitoring
- Agent tuning, optimization and success management
Autonomous Enterprise
Configure agents across commerce and supply-chain operations.
- Standard and bespoke agent workflows
- Multi-agent orchestration across departments
- Supply-chain, logistics and ERP automation
- Enterprise Data Fabric and private LLM options
- Embedded engineering and scoped security and compliance requirements
Configured around your outcomes
Your proposal reflects workflow and transaction volumes, integration and approval complexity, enterprise scale and growth, LLM usage, orchestration and Data Fabric costs. Automation scope, oversight, measurable outcomes and ongoing operations are agreed with your team.
Build your commerce roadmap with Cnetric.
Start with your business model, existing systems and the outcomes you want to improve. We’ll help scope the capabilities and delivery approach.
FAQ
Universal Commerce questions
What is Universal Commerce XCaaS?
Universal Commerce brings together composable capabilities, agentic customer engagement and autonomous operational workflows through a custom-configured, outcome-based commerce engagement.
How are Universal Commerce plans and pricing determined?
Plans are starting points rather than fixed-price packages. Business outcomes, channels, markets, catalogue scale, integrations, workload volumes, AI usage, Data Fabric and delivery requirements inform a tailored proposal. Final capabilities, capacity and service commitments are agreed with the customer.
How do Composable, Agentic and Autonomous Commerce differ?
Composable Commerce assembles business capabilities and connects enterprise systems. Agentic Commerce uses grounded AI to assist customers and teams. Autonomous Commerce coordinates authorized operational workflows under business rules, approvals and exception-handling policies.
Can Universal Commerce work with existing systems?
Yes. The solution can connect suitable MACH ecosystem platforms and existing enterprise applications, supporting phased modernization according to the agreed architecture and scope.
How can I request a demo or proposal?
Use a Request a Demo or Discuss Your Requirements button on this page, or email sales@cnetric.com. Share your business model, current platforms and desired outcomes.