What is Universal Commerce XCaaS?
Universal Commerce is Cnetric's flagship proprietary offering — a composable, AI-first commerce platform built on MACH principles. It is not a traditional e-commerce suite; it is an autonomous commerce operating system that orchestrates agents, workflows and data across the entire enterprise commerce stack. It provides pre-composed industry solutions with best-of-breed Packaged Business Capabilities (PBCs) for Retail (B2C), Manufacturing (B2B & DTC), Distribution (B2B), Marketplaces (B2C & B2B) and Omni-channel — with 1,000+ application connectors, composable storefronts and a no-code platform for composition and orchestration.
Compose. Automate. Operate.
The AI Orchestration Backbone
Multi-tenant agent composition, workflow orchestration, integration and automation engine. No-code/low-code/AI-based composition of commerce applications using best-of-breed PBCs from the MACH ecosystem.
- → No-code iPaaS with 1,000+ pre-built connectors
- → UCP, ACP, AP2, MCP protocol support for multi-agent orchestration
- → Universal Dashboard — management console
- → Closed & open source LLM support
All-In-One Monthly Subscription
Platform + best-of-breed MACH PBCs + implementation + cloud — everything bundled into one predictable XCaaS monthly subscription. No surprise SI invoices. Choose your commerce model below.
Composable Commerce XCaaS
MACH-native composable commerce with pre-integrated best-of-breed PBCs — delivered as a complete XCaaS subscription including platform, implementation, cloud hosting and expert services. One predictable monthly price.
Express
Pureplay online startups & fast-growing SMBs · B2C or DTC
XCaaS subscription · solution + PBCs + services + cloud
- Pre-composed B2C & DTC storefronts (Web + Mobile)
- Core PBCs: Search, CMS, Catalog, Cart & Checkout
- Order Management: capture, tracking & fulfilment visibility
- 20+ Payment gateways (Stripe, PayPal, Razorpay…)
- Shipping: Shippo, DHL, FedEx, EasyPost
- CRM & ERP integrations (Salesforce, HubSpot, Netsuite)
- Basic AI product recommendations
- Cloud hosting included (AWS / Azure / Oracle)
- 50 hrs/month implementation & support services
- Setup & onboarding included
Standard
Mid-market brands scaling across B2C, DTC, B2B & Marketplace
XCaaS subscription · solution + PBCs + services + cloud
- Pre-composed B2C, DTC, B2B & Marketplace models
- All Express PBCs + Marketing Automation & Loyalty
- OMS: multi-channel order orchestration, intelligent routing & fulfilment
- Returns & refund management workflow
- AI Search & Personalisation (Algolia / Coveo)
- Social Commerce (Instagram, TikTok Shop)
- Optional: PIM, CDP, Marketplace Seller management
- Multi-region cloud hosting included
- 100 hrs/month implementation & support services
- Dedicated Solution Architect · 99.9% uptime SLA
Enterprise
Global enterprises modernising from legacy monolithic platforms
XCaaS subscription · full-stack + unlimited services + dedicated team
- All models: B2C, DTC, B2B, Marketplace & Omni-channel
- POS/mPOS, CPQ, RFQ & Subscription Commerce
- Enterprise OMS: distributed, drop-ship, split fulfilment, dealer networks
- Full PBC stack: PIM, WMS, CDP included
- Legacy migration accelerator (Magento, Hybris, SCC, WebSphere)
- Multi-cloud, multi-region, multi-currency
- Dedicated engineering & architecture team
- Unlimited implementation hours
- 99.99% SLA · PCI-DSS · GDPR · SOC2
Custom Plan
Unique commerce models, regulated industries & multi-market global builds — healthcare, pharma, govt, white-label or private cloud deployment.
Agentic Commerce XCaaS
LLM-powered AI agents that understand your customers' intent, serve grounded product answers from your Semantic Data Mesh, and drive conversions across every channel. Available as an XCaaS add-on to any Composable Commerce plan, or as a standalone engagement.
AI Shopping Visibility Agent
Measures how often your products appear in ChatGPT, Gemini and other AI buying agents — and what to fix to rank higher.
Commerce Insight Agent
Natural-language questions about your commerce data — instant, grounded, hallucination-free answers with charts and recommended actions.
Catalogue Intelligence Agent
Identifies missing attributes, semantic gaps, and generates SEO-optimised conversational product content for AI buying channels.
Semantic Data Mesh + RAG
All agents grounded in live product, pricing and inventory context — accurate and conversion-ready across every channel. No hallucinations.
Conversational AI
AI Chatbot — conversational shopping agent embedded in your storefront
XCaaS add-on to any Composable plan or standalone
- LLM-powered conversational shopping assistant
- Natural language product discovery & Q&A
- Contextual recommendations from live catalogue
- Cart assist — add, modify, checkout support
- Order status & post-purchase query handling
- Deployed across Web + Mobile channels
- RAG-grounded — hallucination-free responses
- MCP-connected to your live commerce stack
UC AI Intelligence
AI Growth — AI visibility scoring, commerce insights & catalogue optimisation
XCaaS add-on to any Composable plan or standalone
- AI Shopping Visibility scoring across LLM channels
- Commerce Insight Agent — ask questions, get instant answers
- Product catalogue AI enrichment & attribute gap analysis
- Semantic keyword & conversational content recommendations
- Acquisition & retention intelligence dashboards
- Revenue anomaly detection & opportunity alerts
- Connects to your existing commerce solution data
- Up to 5 user seats included
UC AI Enterprise
Full agentic commerce fabric — unlimited AI agents across your entire operation
Annual XCaaS subscription · full AI Commerce Intelligence deployment
- All AI Growth features
- Unlimited AI agents trained on your business semantics
- CRO Autopilot — conversion rate optimisation agent
- Personalisation at scale across all customer segments
- Multi-channel AI campaign generation & launch
- Natural language analytics — deterministic, hallucination-free
- Private LLM deployment option (on-prem / VPC)
- Integrated with Universal Commerce Semantic Data Mesh
- Unlimited seats · dedicated AI success team
Autonomous Commerce XCaaS
A fleet of specialised AI agents that operate your entire backend commerce workflow end-to-end, 24/7, without human intervention. Each agent is purpose-built, MCP-connected, and grounded in your Semantic Data Mesh. Available as an XCaaS add-on or standalone.
Sample Autonomous Agents — Available Now
Agent Starter
Launch 2 autonomous agents to eliminate your highest-volume manual tasks
XCaaS add-on to any Composable plan
- Choose any 2 agents from the full fleet
- MCP server integration to your commerce stack
- Semantic Data Mesh setup for agent context
- Agent monitoring dashboard
- Monthly performance reporting
- 30-day onboarding included
Agent Fleet
Full backend operations coverage — 5 agents running your commerce ops
XCaaS subscription · solution + agents + managed services
- Choose any 5 agents from the full fleet
- Recommended: Abandoned Cart + Order Mgmt + Returns + Catalog + Promotions
- Full Semantic Data Mesh integration
- Multi-channel agent deployment (Web, Mobile, Email)
- Real-time agent performance dashboard
- Weekly agent tuning & optimisation included
- Dedicated agent success manager
Autonomous Enterprise
Unlimited agents across your entire commerce and supply chain operation
XCaaS subscription · scoped to agent count, complexity & integrations
- Unlimited custom agents — standard + bespoke workflows
- Multi-agent orchestration across departments
- Supply chain, logistics & ERP agent automation
- Enterprise Semantic Data Mesh with real-time fabric
- Custom agentic protocols (ACP, AP2, MCP)
- Private LLM deployment option
- Embedded AI engineering team
- SOC2 · ISO 27001 · GDPR · PCI-DSS compliance
Technology Partners & Platforms
Frequently asked questions
What is Universal Commerce?
Universal Commerce combines composable commerce capabilities with agentic orchestration and autonomous workflows for B2C, B2B and marketplace use cases.
How can an enterprise evaluate Universal Commerce?
Contact Cnetric with your use case, integration requirements and desired outcomes to discuss Universal Commerce, solution fit and the next steps for an evaluation.
How do I discuss Universal Commerce with Cnetric?
Email sales@cnetric.com or use the Contact page. Share your business objectives, current systems and intended timeline so the team can discuss a suitable engagement.