Connecting the Future of Telecommunications
BSS/OSS modernisation, AI-driven customer journey orchestration, CPQ automation and 5G network-ops AI — helping telecoms deliver personalised B2C and B2B digital experiences at scale.
What We Deliver for Telecom
Customer Experience Analytics
360-degree customer analytics integrating CRM, billing, usage and network data. AI-driven churn prediction, next-best-offer engines and personalised journey orchestration across all channels.
Cloud Infrastructure & Migration
BSS/OSS modernisation on AWS, Azure and Oracle Cloud. Legacy system migration with zero-downtime cutover strategies. 5G network-ops AI with Oracle OCI and IBM IIB.
API Integration Platforms
HCL Foundry, IBM AppConnect and MuleSoft for connecting BSS, OSS, CRM, billing and provisioning systems. Real-time API management for partner ecosystem connectivity.
B2C & B2B Commerce Portals
Universal Commerce pre-composed storefronts for Telecom B2C and B2B. Self-service plan management, device upgrades, SIM provisioning and CPQ-based corporate contract management.
CPQ & Order Management
Configure-Price-Quote automation for enterprise telecom deals. Intelligent order orchestration for service provisioning, device fulfilment and SIM activation across channels.
AI-Driven Network Management
Automated network operations, anomaly detection and self-healing network flows. AI-powered capacity planning and proactive fault management for 4G/5G infrastructure.
Universal Commerce for Telecom
Universal Commerce meets the unique needs of telecoms — offering highly personalised B2C experiences for individual subscribers while providing robust B2B capabilities for corporate clients, dealers and retailers. Pre-composed Telecom B2C and B2B storefronts with integrated plan management, device commerce and service provisioning.
Integration Expertise
20+ years of telecom integration experience: IBM WBI, IBM IIB, MuleSoft, HCL Foundry — connecting BSS/OSS stacks, CRM (Siebel, Salesforce), billing (Amdocs, CSG), and network management systems across complex multi-country environments.
Technology Stack
IBM IIB · IBM AppConnect · MuleSoft · HCL Foundry · Oracle OCI · AWS · Azure · Salesforce · Amdocs · 5G Core APIs · Universal Commerce XCaaS
Cnetric Capabilities for Telecom
The enterprise services and solutions most relevant to telecom. Each card links to its full page.
01Enterprise services
Integration & Automation
BSS/OSS integration, TM Forum-style open APIs, billing and CRM connectivity, and API management.
Explore serviceDigital Experience & Commerce
B2C and B2B storefronts for devices, plans and add-ons, plus customer self-service portals.
Explore serviceOrder Management & Fulfilment
CPQ and order management for complex bundles, device fulfilment and service activation.
Explore serviceEnterprise AI
Customer-experience analytics, churn prediction, AI care agents and network-operations AI.
Explore serviceIoT Integration
IoT connectivity offers, device onboarding and edge data for enterprise IoT services.
Explore serviceBlockchain Development
Partner and roaming settlement, digital identity and tamper-evident audit trails.
Explore service02Solutions
Universal Commerce
Composable commerce for device, plan and bundle sales across consumer and business channels.
Explore solution CommerceDr.Commerce
Continuous optimisation of digital sales and self-service journeys to reduce drop-off.
Explore solution FintechCredoKYC
AI-assisted identity verification and due diligence for faster subscriber onboarding.
Explore solution Sovereign AIAskBerean
Governed meetings, search, files and agents for customer care and operations teams.
Explore solutionTelecom Success Stories
Vodafone
BSS/OSS Integration — Australia & NZ
- Integrated customer care, billing, CRM and BSS/OSS systems
- Enabled efficient routing and switching across Australia and New Zealand
- IBM WBI implementation for complex cross-country operations
- Reduced integration complexity and improved operational efficiency
Telstra
Spare Parts & Supply Chain
- Complete spare parts management system for Australia's largest telco
- Automated routing and part determination logic
- Vendor management and reverse logistics integration
- Warehouse network modelling and optimisation support
O2
Customer Experience Platform
- Customer experience analytics platform integrating CRM and usage data
- API integration for BSS/OSS modernisation across UK operations
- Self-service portal for B2C and B2B customer journeys
- Real-time billing and account management integration
Etisalat
Middle East Telecom Transformation
- Digital commerce platform for B2C and B2B services in UAE
- Multi-language, multi-currency platform for regional expansion
- API integration with billing and provisioning systems
- AI-powered customer journey personalisation
America Movil / Claro
Latin America Multi-Country
- Multi-country commerce platform across Latin America
- Claro brand B2C commerce for consumer services
- Integration with regional billing and provisioning systems
- Consistent experience across diverse regulatory environments
Airtel
India & Africa Telecom
- B2C and B2B digital commerce for India operations
- API integration for postpaid and prepaid service management
- Self-service portal reducing call centre volumes
- AI-driven next-best-offer personalisation
Purpose-Built for Telecom
Universal Commerce provides pre-composed XCaaS solutions specifically designed for Telecom businesses — composable storefronts, agentic AI and autonomous operations in one subscription.
Ready to Transform Your Telecom Business?
Connect with our Telecom industry experts to discuss your specific challenges and opportunities.
Technology Partners & Platforms
Frequently asked questions
Which Cnetric services and solutions are relevant to telecom?
Relevant services include Integration & Automation, Digital Experience & Commerce, Order Management & Fulfilment, Enterprise AI, IoT Integration and Blockchain Development. Relevant solutions include Universal Commerce, Dr.Commerce, CredoKYC and AskBerean. See the Services & Solutions section of this page for details and links.
How does Cnetric support Telecom organizations?
Cnetric serves telecom operators with BSS/OSS integration, digital commerce, CPQ and order management and enterprise AI, plus Universal Commerce, Dr.Commerce and CredoKYC.
Can existing enterprise systems be retained?
Integration and modernization can be planned around existing systems. The architecture and migration approach depend on the current environment and project requirements.
How do I discuss Telecom with Cnetric?
Email sales@cnetric.com or use the Contact page. Share your business objectives, current systems and intended timeline so the team can discuss a suitable engagement.