Transforming Retail for the AI Era
Modernising commerce with omnichannel integration, AI personalisation and composable MACH architecture — from legacy IBM WCS migrations to fully autonomous retail operations.
What We Deliver for Retail
E-Commerce Platform Modernisation
Migrate from IBM WCS, HCL Commerce, Magento or SAP Hybris to modern composable platforms — Commercetools, Vendure, Spryker, Shopify Plus. Up to 60% faster with our migration accelerators.
Omnichannel Commerce Integration
Unified inventory and customer data across web, mobile, in-store, social and call centre. BOPIS, ship-from-store, click-and-collect and endless-aisle capabilities.
AI-Powered Personalisation & Agentic Commerce
Real-time product recommendations, AI Search (Algolia/Coveo), conversational shopping assistants on ChatGPT, Gemini and Claude. CRO Autopilot for conversion optimisation at scale.
SAP Integration & Payment Gateways
Deep SAP ERP integration for real-time pricing and inventory. 20+ payment gateways including Stripe, PayPal, CyberSource, AfterPay and crypto via PurePay.
Autonomous Order Management
AI agents handling order routing, fulfilment exceptions, returns processing and inventory rebalancing 24/7 — via Universal Commerce Autonomous Commerce layer.
Multi-Currency Commerce Platforms
Multi-region, multi-currency, multi-language storefronts — country-specific compliance, tax and payment configurations for global retail expansion.
Universal Commerce for Retail
Universal Commerce XCaaS transforms retail by seamlessly integrating online and offline shopping. Pre-composed storefronts for Fashion, CPG, Grocery and Pharmacy — with AI Search, Personalisation, Loyalty and OMS pre-integrated. Accelerate migration from monolithic legacy platforms and launch new geographies with a Digital First Strategy.
B2C · DTC · B2B · Marketplace
Full support for all retail commerce models: B2C direct-to-consumer, DTC brand storefronts, B2B dealer/retailer portals and multi-vendor marketplace operator platforms — all composable on a single Universal Commerce instance.
Technology Stack
Commercetools · Shopify Plus · HCL Commerce · Vendure · Spryker · Algolia · Contentful · Fluent Commerce · IBM Sterling OMS · Stripe · CyberSource · AWS · Azure
Cnetric Capabilities for Retail & E-Commerce
The enterprise services and solutions most relevant to retail and e-commerce. Each card links to its full page.
01Enterprise services
Digital Experience & Commerce
Composable and headless commerce, re-platforming from HCL, Magento, SAP Hybris and Salesforce, and AI-driven personalisation.
Explore serviceOrder Management & Fulfilment
IBM Sterling and Fluent Commerce OMS for ship-from-store, click-and-collect, distributed inventory and returns.
Explore serviceIntegration & Automation
Connect POS, ERP, PIM, payment gateways and marketplaces through APIs, iPaaS and event-driven integration.
Explore serviceEnterprise AI
Agentic commerce, AI search and merchandising, demand forecasting and customer-service agents.
Explore serviceBlockchain Development
Product authenticity and provenance, tokenised loyalty and crypto payment acceptance.
Explore serviceIoT Integration
Smart-store sensors, shelf and footfall analytics, and connected-device data for inventory accuracy.
Explore service02Solutions
Universal Commerce
Composable, agentic and autonomous commerce for B2C, DTC, B2B and marketplace retail.
Explore solution CommerceDr.Commerce
Continuous commerce optimisation that uncovers friction across storefront and checkout journeys.
Explore solution Provenance (Blockchain)Falcon
Supply-chain provenance so shoppers and partners can verify where products come from.
Explore solution FintechPurePay
Blockchain-based payments with offline token technology and secure digital storage.
Explore solutionRetail Success Stories
Luxottica
Global Multi-Brand E-Commerce
- World-class e-commerce for SunglassHut and Ray-Ban globally
- Advanced virtual try-on experience for real-time style exploration
- Integrated global fulfilment networks for smooth worldwide delivery
- IBM WCM, Bazaarvoice, Maxmind and CyberSource integrations
Just Group
Multi-Brand Retail Rollout
- Shared architecture with brand-specific UI using Dotti as template
- Each brand store launched in 8–10 weeks at scale
- Scalable feature deployment across all brands simultaneously
- Unified inventory and promotions management
DKSH
B2B Commerce at Scale
- 35 B2B storefronts on a single platform instance
- Small retailers purchasing directly online for the first time
- Real-time SAP pricing without any performance degradation
- Multi-market scalable architecture across Asia
Costco
OMS-Driven Fraud Management
- Integrated 3rd-party payment verification with Sterling OMS
- Prevented duplicate check usage across orders effectively
- Delivered under tight timelines with minimal defects
- Real-time validation protecting millions in transactions
Mahindra Powerol
Direct B2C Engagement
- Omni-Commerce with IBM WebSphere & Sterling OMS
- Pin-code delivery checks and state-based taxation
- Installment payment options for consumer financing
- First direct B2C channel for industrial product brand
Coles / David Jones
Grocery & Premium Retail
- High-volume B2C commerce with click-and-collect integration
- Real-time inventory management at national scale
- AI-powered personalisation and loyalty programme integration
- Omnichannel customer experience across digital and in-store
Purpose-Built for Retail & E-Commerce
Universal Commerce provides pre-composed XCaaS solutions specifically designed for Retail & E-Commerce businesses — composable storefronts, agentic AI and autonomous operations in one subscription.
Ready to Transform Your Retail Business?
Connect with our Retail industry experts to discuss your specific challenges and opportunities.
Technology Partners & Platforms
Frequently asked questions
Which Cnetric services and solutions are relevant to retail and e-commerce?
Relevant services include Digital Experience & Commerce, Order Management & Fulfilment, Integration & Automation, Enterprise AI, Blockchain Development and IoT Integration. Relevant solutions include Universal Commerce, Dr.Commerce, Falcon and PurePay. See the Services & Solutions section of this page for details and links.
How does Cnetric support Retail & E-Commerce organizations?
Cnetric serves retail and e-commerce with commerce, order management, integration, enterprise AI, blockchain and IoT services, plus Universal Commerce and Dr.Commerce.
Can existing enterprise systems be retained?
Integration and modernization can be planned around existing systems. The architecture and migration approach depend on the current environment and project requirements.
How do I discuss Retail & E-Commerce with Cnetric?
Email sales@cnetric.com or use the Contact page. Share your business objectives, current systems and intended timeline so the team can discuss a suitable engagement.