Cnetric Global Inc

Digital Experience & Interactive

A positive customer experience can make or break an eCommerce business in today’s customer-centric world. Over 53% of customers abandon their shopping if they have to wait 3 seconds or more. As you can see the bar is high for pleasing today’s online customers. This is where a technologically-optimized digital experience (DX) and customer experience (CX) plays a substantial role in delighting customers to build sustained engagement and loyalty.

You must bridge the silos of your web site, mobile app, offline and backend systems and you must think of DX strategy as being a significant piece of your customer experience (CX) strategy. Cnetric’s DX & Interactive solutions and expertise can help your organisation truly standout from the pack through seamless, omni-channel, thoughtful customer experience.

Harmony among different applications in the area of marketing, commerce, sales and service forms the elementary interface between your customers and your company.
Personalisation based on tracking customer behaviour and interactions with your brand, so that you can provide intelligent suggestions that suit their preference.
Ability to support different digital experience channels including web, mobile, tablet, kiosk, voice, social, digital signage, IoT, and VR/AR to offer a seamless customer experience and engagement.
Ensure that your customers data stays private and protected while they engage with your brand across multiple channels and devices.

We work with a number of platforms and technologies to build digital experiences for our customers including:

Search & Personalisation - Algolia, Advanced Commerce, Typesense, Sitecore
CMS/DXP - Hubspot CMSHub, Bloomreach, Acquia, Contentful, Strapi, Sitecore
MXDP & No Code - VoltMX, Plasmic, Adalo, PowerApps, Builder.io, FlutterFlow, Backendless, Bravo Studio
Generative AI - Framer AI, Uizard, Canva, Figma, Khroma, Adobe Firefly, Coohom
Frameworks - Design thinking, Agile, Framework 7, Materialize, Bootstrap, React.js, Next.js, Vue.js, Angular.js, PHP (Laravel, Zend, Symfony2)

Composable Commerce

The ability to curate your commerce experience using best-in-breed microservices, with access to the tools you want and need—nothing more, nothing less—is a compelling argument for modern, highly complex retail brands.

For brands with complex operations or nonstandard needs, the modularity of Composable Commerce can decrease development time, speeding up time-to-value. These MACH architected digital commerce platforms focus on composable architecture by offering the ability for business leaders to take a more modular, best-of-breed approach.

Gartner predicts that “Organisations that have adopted a Composable Commerce approach will outpace the competition by 80% in the speed of new feature implementation.”

Our Composable Commerce solutions are designed to empower businesses of all sizes to thrive in the digital age. By leveraging our Universal Commerce solution accelerators built with our Universal Composer platform, we enable seamless composition of B2C, B2B, DTC, Marketplace, and Omni-channel composable commerce solutions. With Universal Commerce, you can streamline your operations, optimise customer experiences, and drive revenue growth. Whether you are in Retail, Distribution, Manufacturing, Telecom, Healthcare, Pharmaceuticals, Govt. or Education, Universal Commerce can help you accelerate your digital commerce transformation and stay ahead of the competition.

We partner with leading composable MACH and Headless commerce platform vendors including Commercetools, Emporix, ElasticPath, Spryker, Vendure, HCL Commerce, ShopifyPlus, Magento 2, etc..

Composable Applications

At Cnetric Global, we specialise in building and composing applications using a Composable Applications Architecture that brings flexibility, scalability, and agility to your digital transformation initiatives. The architecture approach follows a 'lego' building block model where applications are composed with modular and reusable MACH based packaged business capabilities (PBCs) or components using a composition platform such as our Universal Composer. By adopting a Composable Applications Architecture, you can easily adapt to changing business requirements, integrate new technologies seamlessly, and accelerate time-to-market for your digital products and services. Whether you need a customised solution or want to leverage our pre-built components, our Composable Applications Architecture ensures that you have the right foundation for your digital transformation journey.

Here are some of the benefits of a composable applications architecture:

Enhanced collaboration: Composable architectures break down organizational silos by eliminating the need to “tightly couple” components. This encourages collaborative problem-solving.
Rapid innovation and time to market: Independent components allow for rapid experimentation and faster development with new features and functionalities. This enables organizations to test, learn, adapt and launch quickly.
Customization: Composable enterprise architectures are purpose-built to create tailored solutions by assembling and reconfiguring components to meet personalized business needs. This ease of customization enables businesses to achieve a formidable competitive advantage.
Cost efficiency: Since components can be scaled independently, resources are allocated precisely where they are needed. This prevents overprovisioning and promotes cost savings.
A future-proof architecture: The modular nature enables dedicated teams to work on the continuous improvement of individual components, without any unexpected side effects. Additionally, it allows for the seamless replacement of components with better alternatives that may emerge in the future. For example, a well-designed composable architecture offers you the flexibility to switch between different cloud infrastructures without affecting the entire system.

Integration & Automation

With our expertise in on-premise legacy application integration using middleware technologies such as IBM MQ Series, Process Server, ESB & IIB, etc. and cloud based iPaaS (Integration Platform as a Service) platforms such as Mulesoft, App Connect, API Connect we now support a range of modern No Code Integration & Automation platforms namely Celonis Make, Alumio, Prismatic, Creatio and Bautomate, etc.. , we help businesses unlock the full potential of modern technology stacks. Our Platform Integration and automation services enable seamless integration of best-of-breed technologies, allowing you to build scalable and future-proof digital experiences. Whether you are looking to migrate to a MACH architecture, integrate third-party systems with your existing MACH platform, or optimize the performance of your MACH infrastructure, our team of experts can guide you through the entire process. Leverage our MACH Platform Integration services to drive innovation, enhance agility, and deliver exceptional customer experiences.

Blockchain

We assist software startups and enterprises in building blockchain based applications to support a wide range of industry use cases across provenance, smart contracts, crypto and NFTs. We work with several blockchain technologies across:

Ethereum
HyperLedger Fabric
Hyperledger Sawtooth
Tezos
R3 Corda
Quorum
Steller

We work with a number of development tools for building blockchain applications including Solidity, Truffle, Web3.js, Remix IDE, Metamask, Geth and BaaS tools from Microsoft and Kaleido. We can also assist in building custom blockchains for specific use cases using our partnership with top university labs involved in Blockchain research and development.

AI/ML & Generative AI

Our product engineering teams assist software startups and enterprises in building AI/ML and Generative AI based applications to support a wide range of industry use cases. Our team is well equipped with several tools and technologies as below: