An omnichannel eCommerce strategy is one of the most powerful ways to drive brand loyalty and turn loyal customers into advocates. Cnetric, with several years of expertise, can provide seamless integration of innumerable customer touch points to drive a smooth customer journey across all channels. This includes both brick and mortar and eCommerce sores with a seamless experience across email, social media, smartwatches, voice search, etc.
With an emphasis on customer-centricity, businesses are leveraging the power of Artificial Intelligence (AI) to win over customers with highly personalized services. Consumers, particularly younger demographics and millennials, don’t just want fast websites they want quality information, they want you to know their preference, give them relevant recommendations and all of it in milliseconds. That is why AI is so important to your omnichannel strategy and Cnetric has unparalleled expertise to deliver. We can access all your siloed data and set up an AI engine that can power your personalization and omnichannel strategy.
Creating a positive emotional connection with your customers helps brands drive sales, loyalty, and advocacy. With the power of Artificial Intelligence (AI) and Machine Learning (ML), businesses are serving customers in an emotionally intelligent way to achieve these goals. Cnetric’s experts can replace your legacy technology and empower your business with integrated, hyper-personalized, lean, AI-enabled machine learning with cutting-edge integrations. This reduces the friction between your brand and customers for a unique, seamless omnichannel experience built around your brand.
Today’s customers expect a seamless transition between online and offline shopping. Offering accurate and on-the-spot product information and placing orders on online or offline channels, even when products are out-of-stock in either channel, requires efficient technologies to drive a seamless omnichannel experience. Cnetric has the expertise to integrate your online and offline channels to bestow a superior, omnichannel customer experience.
With continuous explosion of channels, businesses need to tap this opportunity to effortlessly manage all the available customers’ touchpoints. This entails various devices and platforms such as desktop, mobile, tablet, Facebook, Instagram, Snapchat, TikTok, Twitter, wearables, voice search, kiosk, IOT, AI-driven bots, and so on. With monolithic architecture in place this is practically impossible. The Cnetric team can decouple your backend from your presentation layer, for a headless system, allowing your marketing team tackle each platform and device separately without any restraints.