Understanding every customer’s buying behavior and providing them with personalized services is every organization’s dream come true. This personal touch is possible thanks to advancements in AI and analytics that enable hyper-personalization. Smart marketers are focusing on connected customer experiences rather than fragmented discounts and other offers. Hyper-personalization brings in value-added encounters so every customer feels that they are served with relevant, tailored offerings. Leverage Cnetric’s expertise in harnessing the power of your big data through the latest analytics. Doing so drives greater success and sales through insight from big data.
In today’s era of big data, Artificial Intelligence (AI) is a promising weapon which marketers are leveraging to drive and engage customers. Surveys show that despite the awareness of the importance of AI, only 84% of marketers are leveraging AI as many firms are uncertain how to leverage this technology. Cnetric can help you harness the power of this technology and glean insights you’re your big data. This drives better customer interaction with your brand across touch points, which in turn increases sales.
Make your customers feel understood by creating meaningful experiences on all channels across the customer journey. Hyper personalization based on AI and big data analytics makes this personalized approach a reality. AI can help can you make sense of the tons of data generated by customers and gather meaningful insights by automating systems and analyzing customer behavior. Cnetric can help you leverage AI and your data, so your marketers can understand customers’ motivations to provide tailored recommendations that enhance engagement, increase conversions and drive sales with greater customer loyalty.
In order to drive sales, you need the trifecta of factors to win customers over. To create focused hyper-personalization and provide carefully picked and sorted offers at the right time and place, organizations must cater to meaningful and specific interactions across all the touch-points across the enterprise. They must also scrutinize customer data across all systems and keep tabs on ever-changing consumer behaviors while protecting their privacy. Cnetric has extensive experience helping eCommerce organizations leverage their data for greater success.
Organizations must implement various analytical tools and techniques to appropriately gauge customers’ life cycle that begins with discovery and ends with engagement. With the massive volumes of data being generated by customers and prospects interacting with your brand, it is impossible to uncover such patterns and take advantage of them by purely manual methods. Cnetric can help you utilize analytics technology that transform data into meaningful insights that are actionable, precise, and timely with a strong focus on sustained profitability and customer metrics.
Cnetric is proud to engage in active partnership with Acoustic, an end-to-end customer experience analytical firm, providing enhanced clarity over the entire customer journey with experience across a multitude of channels.
Acoustic Experience Analytics (Tealeaf), Acoustic Exchange, Acoustic Campaign and Acoustic Analytics are some of their tools to measure customers’ all-round interactions and gain in-depth insights to augment customers’ experience.